Insurance & Billing

At Insight Acupuncture, we aim to make acupuncture care accessible and transparent. We work with many Canadian extended health insurance providers and offer direct billing where available, depending on your plan.

Direct Billing

Insight Acupuncture is registered with the following insurance providers and systems that may allow direct billing:

TELUS Health
(used by Sun Life, Canada Life, Desjardins, ClaimSecure, and other insurers)
Alberta Blue Cross
Provider Connect (GreenShield Canada)

Please note: Direct billing availability depends on your individual benefits plan, not just the insurance company.

Some plans require manual submission even if the insurer is listed above.

Policyholder Responsibility

Your Responsibility as the Policyholder

Before your appointment, we recommend confirming the following with your insurance provider:

Coverage for acupuncture services
Annual or per-visit maximums
Whether a physician’s referral is required
Whether your plan supports direct billing
Any co-payment or deductible

Manual Submission

Some insurance plans require patients to pay at the time of treatment and submit receipts directly to their insurer for reimbursement.

This is common and normal.

Insight Acupuncture provides insurance-compliant receipts that can be submitted to all Canadian insurance providers.

Payment Policy

Payment is due at the time of service
If direct billing is approved, patients are responsible for:
- Any co-payment
- Any portion not covered by the plan
If an insurance claim is denied or partially paid, the remaining balance is the patient’s responsibility

Home Based Clinic-Disclosure

Insight Acupuncture operates as a licensed home-based clinic in Edmonton.

All major insurers listed above accept home-based practices when the practitioner is properly licensed and registered.

Practitioner Credentials

Licensed Acupuncturist (Alberta)
Registered and in good standing with applicable regulatory and professional bodies
Detailed, insurance-compliant receipts provided for all treatments