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Insight Acupuncture Privacy Policy

At Insight Acupuncture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website and services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information:

Name
Email address
Phone number
Alberta Healthcare Insurance Plan number
Private insurance policy number
Health information (provided through clinic forms)
Address

2. How We Use Your Information

Your personal information is used for the following purposes:

Appointment scheduling
Processing payments
Patient charting and record-keeping
Communicating with you about your appointments or services
Sharing necessary information with third-party insurance billing companies for billing purposes only

3. How We Store and Protect Your Information

Your personal information, including demographics, medical, and non-medical data, is securely stored on our website servers hosted by Wix.com and synchronized with our encrypted database servers. These servers are accessible only to authorized personnel at Insight Acupuncture.

We retain your information in accordance with the Alberta Health Services (AHS), Health Information Act (HIA), and Freedom of Information and Protection of Privacy (FOIP) regulations and guidelines.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and improve website functionality. A cookie consent banner is displayed on the homepage, allowing you to accept or adjust your cookie preferences.

5. Third-Party Sharing

We do not share your personal information with third parties except in the following cases:

With third-party insurance billing companies for billing purposes only
With payment processors to complete transactions

We ensure that any third parties we work with adhere to strict data protection standards.

6. Your Rights

As a registered user of our website, you have the right to:

Review, edit, or correct your personal information directly through your profile
Request the deletion of your data by contacting us at FOIP-HIA@insightacu.ca. A form will be provided to specify and process your request.

Please note that complete medical records and notes may not be available for review or editing through your profile.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Revised" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Data Breaches

In the event of a data breach or unauthorized access to your personal information, we will notify the relevant regulatory authorities as required by law.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: FOIP-HIA@insightacu.ca